At Africa Market Place, we are committed to providing fast, reliable, and cost-effective shipping across Australia. Below are the details regarding our shipping process.
Shipping Coverage
We deliver to all states and territories within Australia, including:
✅ Major cities and metropolitan areas
✅ Regional and remote locations
We currently do not offer international shipping.
Shipping Costs
• Standard Shipping: Free for all orders.
• Express Shipping: [Insert Cost] (for faster delivery).
• Bulky or Oversized Items: May incur additional charges, which will be displayed at checkout.
There are no hidden fees, and all shipping costs (if any) will be shown before you complete your purchase.
Order Processing Time
• Orders placed before 1 PM AEST on business days will be processed the same day.
• Orders placed after 1 PM AEST, on weekends, or public holidays will be processed on the next business day.
Estimated Delivery Time
• Metro Areas: 2-5 business days
• Regional Areas: 5-7 business days
• Remote Areas: Up to 10 business days
Delivery times may vary due to factors beyond our control, such as courier delays, peak periods, and weather conditions.
Tracking & Notifications
• Once your order is shipped, you’ll receive an email with a tracking number.
• You can track your order in real-time using the link provided.
Missed Deliveries & Address Errors
• If no one is available at the time of delivery, the courier may leave a collection card, or redelivery may be attempted.
• Incorrect address details may result in delays or extra fees. Please double-check your shipping details before placing your order.
Lost, Stolen, or Damaged Packages
• Lost Packages: If your order has not arrived within 10 days after the expected delivery date, contact us immediately.
• Stolen Packages: Once a package is marked as “delivered,” we are not responsible for theft. Please ensure a secure delivery address.
• Damaged Packages: If your order arrives damaged, take photos and contact us within 48 hours for a resolution.
Contact Us
For any shipping-related inquiries, feel free to reach out:
Email: hello@africamarketplace.com
Address: 222 Margaret StBrisbane City QLD 4000
We appreciate your trust in Africa Market Place and look forward to delivering your order efficiently!
